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Return and Exchange Policy

Last updated: 12 October 2026

Picked the wrong grip size, or does the racket feel heavier in your hand than it looked on paper? You have 30 days from delivery to send it back.

1. Conditions

  • The return is requested within 30 days of receiving the order.
  • The product is unused, in its original condition and packaging, with all labels and accessories.
  • Proof of purchase is provided.

We cannot accept a voluntary return of a product that has been used, altered or damaged by the customer, or that comes back without its original packaging or included accessories. This does not affect your rights if the product is faulty.

2. How to return a product

  1. Email returns@raquiva.com with your order number, the product and the reason for the return. If the item is damaged, faulty or not what you ordered, attach clear photos of the product and the packaging.
  2. Within 2 business days we reply with return instructions. Use the free prepaid return label included in your package; if you no longer have it, we send you a new one.
  3. Pack the product securely, send it only after you have received the instructions, and keep your proof of postage.

3. Return address

RAQUIVA PADEL EQUIPMENT, S.L.
Calle de la Ciudad de Barcelona, 16, Nave 5
46988 Paterna, Valencia
Spain

4. Return costs by destination

Destination Voluntary return Damaged, faulty or wrong item
Spain Free: prepaid return label included in your package; nothing is deducted Free
Germany, Italy, Portugal, France, Ireland and the Czech Republic Free: prepaid return label included in your package; nothing is deducted Free
United Kingdom Free: prepaid return label included in your package; nothing is deducted Free

5. Damaged, faulty or wrong items

If a product arrives damaged, has a defect or is not what you ordered, tell us within 7 days of receipt at returns@raquiva.com, with photos and your order number. The return costs you nothing, and we will guide you through the replacement or refund. This notice period does not limit your statutory consumer rights.

6. Refunds

Once we have received and inspected the product, we confirm by email whether the return is approved. The refund is made within 14 calendar days to the payment method you used. Your bank may need a few extra days to show the credit.

7. Exchanges

Want a different size, weight or model? Return the product as described above and tell us what you would like instead. Once the return is approved, the replacement is dispatched within 3 business days. Exchanges depend on availability: if the item is not available, we offer you another option or refund you to the original payment method.

8. Legal guarantee

All products carry a 3-year legal guarantee against lack of conformity in every country we deliver to, under Spanish consumer law (Real Decreto Legislativo 1/2007). Depending on the case, a guarantee claim leads to repair, replacement, a price reduction or a refund. To make a claim, write to returns@raquiva.com.

9. Contact

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